Privacy policy

Last updated: 10th May 2026

At Velour Jewels, we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with the General Data Protection Regulation (GDPR) and applicable Irish data protection law.

Who We Are

Velour Jewels is an Irish-based jewellery brand operating at velourjewels.com. For data protection queries, you may contact us at info@velourjewels.com.

What Data We Collect

We may collect and process the following personal data:

Full name and contact details (email address, phone number)
Delivery and billing address
Order history and preferences
Payment information (processed securely — we do not store card details)
Communications you send to us (e.g. enquiry forms, emails)
Technical data such as IP address, browser type, and browsing behaviour on our site (via cookies)

How We Use Your Data

We use your personal data to:

Process and fulfil your orders
Communicate with you regarding your order or enquiry
Send order confirmations, shipping updates, and relevant notifications
Comply with our legal obligations
Improve our website and customer experience
Send marketing communications, where you have given explicit consent

We will never sell your personal data to third parties.

Legal Basis for Processing

Under GDPR, we process your data on the following legal bases:

Contractual necessity — to fulfil your order
Legal obligation — to comply with applicable law
Legitimate interests — to improve our services and prevent fraud
Consent — for marketing communications (which you may withdraw at any time)

Data Sharing

We may share your data with trusted third parties only where necessary, including:

Payment processors (e.g. Stripe, PayPal)
Shipping and courier partners
Our website platform (Shopify)
Legal or regulatory authorities, where required by law

All third parties are required to handle your data securely and in accordance with GDPR.

Your Rights

Under GDPR, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data (right to erasure)
Object to or restrict certain processing
Withdraw consent for marketing at any time
Lodge a complaint with the Data Protection Commission (Ireland): www.dataprotection.ie

To exercise any of these rights, contact us at info@velourjewels.com.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years in accordance with Irish revenue and tax obligations.

Our website uses cookies to enhance your browsing experience and analyse site traffic. You may manage your cookie preferences through your browser settings or our cookie consent tool. For full details, please refer to our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. Continued use of our website following any changes constitutes acceptance of the revised policy.