Shipping policy

Last updated: 20 December 2025

At Velour Jewels, we take the same care in delivering your piece as we do in creating it. Please review the following before placing your order.

Processing & Production Time

As all of our jewellery is made to order, please allow the following before dispatch:

Stage	Estimated Time
Production	3–5 weeks
Quality control & preparation	3–7 business days
Total estimated fulfilment	Up to 6 weeks

This timeline is reflective of industry standards for fine, made-to-order jewellery. You will be notified by email once your order has been dispatched.

Shipping Methods

All orders are shipped via tracked and insured courier services. Carrier selection may vary by destination. Once dispatched, you will receive a confirmation email containing your tracking details.

We take no responsibility for delays caused by the carrier once your order has been handed over for shipment.

Estimated Delivery Times

Delivery timeframes begin from the date of dispatch, not the date of order placement.

Destination	Estimated Delivery
Ireland	2–5 business days
European Union	3–7 business days
United Kingdom	5–10 business days

These are estimates only and cannot be guaranteed. Velour Jewels is not liable for delays caused by customs, weather, carrier disruptions, or other circumstances beyond our control.

United Kingdom Orders

Following the UK's departure from the EU, orders shipped to the United Kingdom may be subject to import duties, VAT, and customs clearance procedures upon arrival. These charges are entirely the responsibility of the customer and are not included in the product price or shipping fee. We recommend checking with your local customs authority before placing an order.

Customs, Duties & Taxes (International Orders)

Orders shipped outside of Ireland may be subject to customs duties, VAT, or import taxes levied by the destination country. These charges are the responsibility of the customer and are not included in the price of your order.

Address Accuracy

Please ensure your delivery address is entered correctly at checkout. Velour Jewels accepts no liability for delays, losses, or failed deliveries resulting from an incorrectly submitted address. If you notice an error after placing your order, contact us immediately at info@velourjewels.com and we will do our best to assist.